General Terms and Booking Conditions

Last updated: 29 August 2026 1. Provider and Scope These General Terms and Booking Conditions (the “Terms”) apply to the use of the website of Predator SLU as well as to enquiries, reservations and bookings of tourist holiday accommodation made via the website or in connection with the services offered there. Unless expressly stated otherwise in the relevant offer, the provider and contractual partner is: Predator SLU Carrer Vicari Joaquin Fuster, 31 07006 Palma, Illes Balears Spain Telephone: +34 871 180 796 Email: info@predatorsl.com CIF: B57963829 VAT ID: ESB57963829 Registered in the Registro Mercantil de Palma de Mallorca: T 2657, F 198, S 8, H PM 78716, I/A 1 Represented by: Arnd von Wedemeyer and Gabriel Nadal These Terms apply both to consumers and to business customers unless individual provisions expressly apply only to one of these groups. A consumer is a natural person who enters into a contract primarily for purposes that cannot be attributed to their commercial, business, trade or professional activity. 2. Purpose of the Website The website is used exclusively for the tourist holiday rental of houses, apartments and other holiday accommodation on Mallorca and the Illes Balears. Through the website, users may in particular check availability, submit booking enquiries, reserve and book holiday accommodation, and make online payments or deposits. Tourist short-term rentals are only offered for properties that may be lawfully marketed for tourist use under the applicable regulations of the Illes Balears and for which the required public-law conditions are fulfilled. The specific scope of services is determined by the respective property description, the conditions displayed during the booking process, the booking confirmation and, where applicable, supplementary individual agreements. 3. Relationship to Individual Agreements These Terms govern the general conditions for use of the website and for booking and accommodation contracts for holiday accommodation initiated or concluded through it. If an individual agreement, booking confirmation or separate accommodation or reservation agreement is concluded for a particular booking, its individually agreed provisions shall take precedence over these Terms. Mandatory statutory provisions, in particular those of Spanish rental, consumer, tourism and contract law, remain unaffected. Tourist accommodation in the Balearic Islands is additionally subject to the applicable tourism regulations of the Illes Balears. 4. Property Descriptions and Information on the Website Predator SLU endeavours to present all properties, prices, floor-area details, amenities, photographs, floor plans and other information on the website accurately and up to date. However, the presentation of a property on the website does not in itself constitute a binding contractual offer unless the relevant offer is expressly designated as binding. In particular, information regarding availability, stay periods and prices may change as long as no contract has yet been concluded. Photographs and visualisations are intended to provide as realistic an impression as possible of the relevant property. Minor deviations, for example due to the replacement of individual items of furniture, decorations or equipment, may occur provided that the essential characteristics of the booked service are not materially altered. Obvious typographical, display or calculation errors do not create any entitlement to conclude a contract at an evidently incorrect price or on the basis of evidently incorrect information. 5. Booking Enquiries A non-binding enquiry regarding holiday accommodation does not in itself result in the conclusion of a booking or accommodation contract. Predator SLU may subsequently contact the interested party and provide further information or an individual offer. A booking enquiry does not create any entitlement to availability or to the conclusion of a contract. 6. Conclusion of Contract for Online Bookings Where holiday accommodation can be booked directly through the website, the customer will be shown, before completing the booking, in particular the essential characteristics of the accommodation, the price, the period of stay, the applicable cancellation conditions and the available payment methods. Before or during the electronic booking process, the customer will be provided with the information required for concluding the contract. This includes, in particular, the individual technical steps leading to conclusion of the contract, the means of identifying and correcting input errors, information on whether and in what form the contract text is stored or can subsequently be accessed, and the languages available for concluding the contract. Where offered in the relevant booking process, the contract may in particular be concluded in German, English or Spanish. The Terms and other booking conditions applicable to the relevant contract will be made available before the binding booking is submitted in a form that enables the customer to save and reproduce them. The customer may review and correct their details before submitting the binding booking. A booking involving an obligation to pay is completed by means of a button or comparable function clearly indicating that the booking entails a payment obligation. Predator SLU will generally confirm receipt of an electronically submitted booking without undue delay by electronic means and within the period required by law. A mere acknowledgement of receipt does not constitute acceptance of the contractual offer unless the message expressly states that the booking has been accepted as binding. The contract is concluded when Predator SLU expressly accepts the booking or when the booking is clearly confirmed as binding within the booking system. 7. Prices The price displayed at the time the booking or relevant contract is concluded, or the price individually agreed, shall apply. Prices shown to consumers include the taxes and mandatory price components that must be included by law. Where additional costs may arise due to the specific use or statutory requirements and cannot be finally calculated before conclusion of the contract, the customer will be informed before concluding the contract of their nature and the basis on which they are calculated. For tourist stays in the Illes Balears, the statutory Impuesto sobre Estancias Turísticas (Tourist Tax / Sustainable Tourism Tax) may in particular apply. Where this tax applies to the relevant stay, it will be charged in accordance with the statutory provisions in force at the time. Before completing the booking, the customer will be informed whether the tourist tax is already included in the displayed total price or will be charged separately in accordance with the applicable legal requirements. Additional services not included in the agreed price will only be charged if ordered by the customer or if payment is due under the contract as a result of the specific use. 8. Payment Terms The payment methods available for a booking are displayed during checkout. Predator SLU may in particular use the following payment service providers: • Stripe, • PayPal. Depending on the offer, full payment, a deposit or payment in several instalments may be required. The specific amount and due date will be stated before completion of the booking or in the individual agreement. A payment is deemed to have been made once the corresponding amount has been successfully credited to Predator SLU or to the payment service provider acting for Predator SLU. Where an external payment service provider is used, that provider’s contractual and privacy terms may additionally apply. When payments are processed through payment service providers, Predator SLU generally receives only the information necessary to allocate and process the payment. 9. Deposits and Security Deposits Where a deposit or security deposit is required for a booking, the amount, due date and applicable conditions will be communicated before conclusion of the contract. A security deposit serves in particular to secure legitimate claims arising from the relevant rental or accommodation relationship. After the end of the contract, the security deposit will be accounted for and refunded in accordance with the statutory and contractual provisions, provided there are no legitimate counterclaims. Any set-off or retention will only take place to the extent of claims that actually exist. 10. Cancellation by the Customer Voluntary cancellations are governed by the cancellation conditions displayed for the relevant accommodation, tariff or before completion of the booking. Depending on the offer, the following may in particular be available: • rates with free cancellation, • partially refundable rates, or • non-refundable rates. The cancellation conditions selected for the booking become part of the contract. Where cancellation is permitted, it must be declared using the function provided for this purpose or in text form, for example by email. Mandatory statutory rights of the customer remain unaffected. 11. Statutory Right of Withdrawal Consumers generally have a statutory right of withdrawal for certain distance contracts. However, for bookings of accommodation for leisure purposes there is generally no statutory 14-day right of withdrawal where the contract provides for a specific date or period of performance. This applies in particular to binding bookings of holiday and vacation accommodation for a specifically defined period of stay. Any contractual cancellation right that may apply is governed independently by the cancellation conditions stated at the time of booking. 12. Cancellation or Unavailability by Predator SLU If Predator SLU is unable to provide a bindingly confirmed service for reasons for which Predator SLU is responsible, the customer will be informed without undue delay. If no equivalent replacement service acceptable to the customer is agreed, payments already made for the service that cannot be provided will be refunded. Any further mandatory statutory claims of the customer remain unaffected. In the event of unavoidable and extraordinary circumstances or force majeure, the rights and obligations of the parties are governed by the applicable statutory and contractual provisions. 13. Use of Tourist Holiday Accommodation in the Illes Balears The following provisions apply to all tourist holiday accommodation offered through the website. Mandatory provisions of Balearic tourism law take precedence over these provisions. 13.1 Permitted Use and Occupancy The customer is obliged to treat the accommodation provided, including its furniture, fixtures and equipment, with due care and in accordance with the contract. As a general rule, the accommodation may only be used by the persons specified in the booking or contract, up to the maximum occupancy permitted for the relevant property, and exclusively for the agreed purpose. Subletting, re-letting or any other transfer for payment to third parties is only permitted if Predator SLU has given prior consent or if there is a statutory right to do so. The customer and accompanying guests must in particular: • comply with the applicable house rules, • observe the rules of peaceful coexistence and public order, • where the property forms part of a community of owners, comply with the applicable internal community rules, • show consideration for neighbours and other residents, • observe statutory and local quiet hours, • refrain from using the accommodation for unlawful purposes, • report damage or significant defects without undue delay. Specific rules regarding pets, smoking, maximum occupancy, swimming pools, communal areas or other property-specific circumstances are set out in the relevant property description, booking confirmation or house rules. 13.2 Express Prohibition of Parties and Disruptive Events In tourist holiday accommodation, parties and other events are expressly prohibited where they breach fundamental rules of peaceful coexistence, public order or – in the case of properties forming part of a community of owners – the applicable statutes or internal rules of that community, or where they are likely to cause significant disturbance to neighbours or other residents. If Predator SLU becomes aware of such a breach, Predator SLU will take the measures required under applicable Balearic tourism law. Where the statutory requirements are met, the customer will be required to leave the accommodation within a maximum period of 24 hours. Further statutory or contractual claims remain unaffected. 13.3 Statutory Guest Registration and Identity Data Tourist accommodation in Spain is subject to statutory documentation, registration and reporting obligations concerning the persons accommodated. The customer and accompanying guests are required to provide the legally required identity, contact, stay and contractual data completely and accurately and to cooperate with the legally prescribed identification and registration procedures. Where required by law, the relevant registration documents must be signed by the guests concerned. Predator SLU is entitled and required to transmit the legally required data to the competent authorities. Further details regarding the processing of personal data are set out in the Privacy Policy. 13.4 Services for Tourist Holiday Accommodation For tourist holiday accommodation, the services required under the applicable Balearic tourism legislation are provided directly or indirectly. These include in particular the agreed or legally required cleaning, the provision and, where applicable, replacement of bed linen, other linen and household equipment, as well as maintenance of the facilities. The specific scope of services is additionally determined by the relevant property description and booking confirmation. 14. Check-in and Check-out For holiday and short-term rentals, the binding check-in and check-out times are stated in the relevant offer or booking confirmation. Different arrival or departure times require prior agreement. The customer is responsible for informing Predator SLU in good time if their arrival is significantly delayed. 15. Damage The customer is liable in accordance with the statutory provisions for damage culpably caused to the accommodation or its contents by the customer or by persons attributable to the customer. Normal wear and tear resulting from contractual use does not constitute compensable damage. Damage should be reported to Predator SLU as soon as reasonably possible. Any claim for damages will be based on the damage actually incurred and the applicable statutory provisions. 16. Defects During a Stay If a significant defect or disruption occurs during a stay, the customer should inform Predator SLU as soon as reasonably possible. This gives Predator SLU the opportunity to inspect the issue within a reasonable period and, where possible and reasonable, remedy it. The relevant contact details will be provided to the customer with the booking or as part of the property information. The customer’s statutory rights in the event of defects or non-conforming performance are not restricted by this provision. 17. Availability of the Website Predator SLU endeavours to ensure that the website is available with as few interruptions as possible. However, uninterrupted and error-free availability at all times cannot be technically guaranteed. Temporary restrictions may arise in particular due to maintenance work, security measures, technical faults or circumstances outside the control of Predator SLU. Contracts already concluded on a binding basis remain unaffected. 18. Liability Predator SLU is liable in accordance with the applicable statutory provisions. Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful. This applies in particular to damage arising from: • wilful misconduct or gross negligence, • injury to life, body or health, • mandatory statutory liability, • infringement of mandatory consumer rights. For external websites or services merely linked to from the website and whose content is not controlled by Predator SLU, Predator SLU is liable only to the extent provided by law. 19. Payment Service Providers and Technical Third Parties External providers may be used for certain functions, in particular hosting, payment processing or technical infrastructure. The use of such providers does not make them the contractual partner for the accommodation or service offered by Predator SLU in place of Predator SLU. However, in connection with payment services, separate contractual relationships may additionally arise between the customer and the respective payment service provider. Further information on the processing of personal data by such providers is contained in the Privacy Policy. 20. Data Protection Information about the processing of personal data is contained in the current Privacy Policy available on the website. The Privacy Policy does not form part of these Terms, but separately explains the nature, scope, purposes and legal bases of the processing of personal data. 21. Copyright and Website Content The content published on the website, including in particular texts, photographs, videos, graphics, logos, floor plans and designs, may be protected by copyright, trademark rights or other legal rights. Any reproduction, publication, modification or commercial use beyond normal private use of the website is not permitted without the prior consent of the respective rights holder unless such use is permitted by law. 22. Communication In connection with enquiries and existing contractual relationships, Predator SLU may contact the customer by email, telephone or through other communication channels provided by the customer. The customer is responsible for providing accurate contact information and informing Predator SLU of any changes where relevant to performance of the contract. Contract-related communications do not constitute marketing communications. 23. Changes to These Terms Predator SLU may amend these Terms for future contracts where this is necessary due to legal, technical or business developments. For a contract already concluded, the version agreed at the time of conclusion will generally continue to apply unless otherwise validly agreed or unless a change in law must mandatorily be applied. 24. Applicable Law Spanish law applies. If the customer is a consumer whose habitual residence is in another country, any mandatory consumer protection provisions that may not be excluded by a choice of law under the applicable rules of private international law remain unaffected. 25. Jurisdiction For consumers, the statutory rules on jurisdiction apply. These Terms do not deprive consumers of any court jurisdiction to which they are legally entitled. For contracts with business customers, Palma de Mallorca shall be the agreed place of jurisdiction to the extent legally permissible. 26. Complaints and Alternative Dispute Resolution Customers may initially address complaints directly to Predator SLU: Predator SLU Email: info@predatorsl.com Telephone: +34 871 180 796 Predator SLU will endeavour to resolve complaints as quickly and amicably as possible. For tourist services, Predator SLU keeps available the official complaint and claims forms (hojas de quejas y reclamaciones) required under the regulations of the Illes Balears for consumers and users and will make them available upon request. Where required by law or agreed in an individual case, consumers may also use a competent recognised alternative consumer dispute resolution body. The former European Commission Online Dispute Resolution (ODR) platform has no longer been available since 20 July 2025. 27. Final Provisions If any provision of these Terms is or becomes wholly or partly invalid, the remaining provisions shall remain effective to the extent permitted by law. The applicable statutory provisions shall apply in place of any invalid provision. Mandatory rights of consumers and tenants remain unaffected in all cases. Where these Terms are provided in several languages, the language versions are intended to have the same substantive meaning. In the event of differences in interpretation, the circumstances of the relevant contract and the mandatory law applicable in each case shall be decisive.